Refund policy
As a passionate creator, I am fully committed to providing quality products and attentive customer service. I understand that a key part of your shopping experience is the trust in the ability to return a product if necessary. That's why I have implemented a simple and transparent return policy to ensure your peace of mind and satisfaction.
Return Period
You have the right to return any item within 14 days of receiving your order or following the date of your package pickup at a relay point. This period is intended to give you the opportunity to check the item and ensure it meets your expectations.
Return Conditions
To be eligible for a return, the item must be in the same condition as you received it, unused, and in its original box.
Return Process
To initiate a return, please contact me by email at contact@holboxspirit.fr. I will provide you with all the necessary instructions and a prepaid return label from Mondial Relay (valid only for mainland France).
For other countries, the cost of return shipping is your responsibility.
Refund
Once the return is received and inspected, I will inform you if the refund has been approved. If so, you will automatically receive a refund on your original payment method within 3 business days. Please note that the original shipping costs are non-refundable.
Questions
If you have any questions regarding the return policy, do not hesitate to contact me. I am here to help and ensure that your shopping experience is the best possible.